Food Appropriate Questions

Questions

Answers

Did my order go through?

Right about...now, you should be receiving a confirmation email from us. It will include your estimated delivery time, plus a link that lets you track your order status in real time as it comes to you.

Who will deliver my order? Elves?

In most cases, one of the restaurant's delivery drivers will deliver your order. Keep in mind, some restaurants don't have their own drivers and use a third-party delivery service, which could take longer. Sorry, no elves.

When will I receive my order?

Once you place your order, you'll receive a confirmation email from us. It will include your estimated delivery time, plus a link that lets you track your order status in real time as it comes to you.

The estimated delivery time shows "30 - 45 min". What's the holdup?

The restaurant estimates your delivery time based on the number of drivers they have and the delivery territories they set up in our system. Keep in mind, there could be delays due to heavy traffic, bad weather, hamster parades, Hoverboard sightings, or an alien invasion. Excluding unforeseeable conditions like these, we promise your food will arrive as soon as possible.

I just received my order, and there are items missing. What should I do?

Blast! There's nothing more upsetting than expecting to see potstickers and not seeing potstickers. Contact us, and we'll right this wrong before you can say "More soy sauce, please." You can reach us anytime by live chat, email, or phone - 24 hours a day, every day.

How do I check the status of my order?

Eat24 live chat reps are standing by to check the status of your order anytime, day or night - literally! You can also reach us by email or phone 24/7.
We'll tell you the latest order status given to us by the restaurant.

Where can I find a receipt for my order?

After logging into your Eat24 account, click on the "Past Orders" tab. You can then view all your previous orders and final receipts. Any changes that were made to your order will be reflected here.

How does the Coupon Code work?

You'll need to order from a restaurant that accepts CashCoupons, (there's over 15,000 of them nationwide,) and pay with a credit card. You have to be an Eat24 member and can only use the coupon once. The coupon can only be applied on orders over $15 and the coupon value will be applied when you complete the order.

Why does the receipt that came with my food show the wrong total after I used my CashCoupon?

The receipt that comes with your food is the same receipt that Eat24 uses to communicate the cost of your order to the restaurant. Eat24 covered the free stuff, but we still need to let the restaurant know it's paid for. The order receipt on the confirmation page and the email receipt from Eat24 shows the correct price you were charged. Still confused? Check your credit card statement or feel free to contact us.

My order was cancelled. What happens to the CashCoupon / Coupon Code I used?

Don't sweat it! We will credit the full amount of the CashCoupon / Coupon Code you used back to your account - and you will be able to use it on your next order.

I already placed my order, but I need to add more items or special instructions.

How do I change my order from delivery to pick up? And vice versa?

I selected to pay by cash, but now I want to use my credit card. How can I change that?

I need to cancel my order. How do I do that?

If you ever need to make a change to your order, just tell us and we'll take care of it. You can reach us anytime by live chat, email, or phone - 24 hours a day, every day. If needed, we will personally contact the restaurant and make sure that all changes are made to your order. Please note that if you cancel an order, the restaurant might charge you 30% of your order total to cover costs - but we'll fully reimburse you for this charge, no questions asked.